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About Me

👋 Introduction

Hi, I’m Andrew Angsten.
I’ve spent over 15 years in technical support, site reliability engineering (SRE), and software development. Today, I’m pursuing a career transition into technical writing, leveraging my experience solving complex technical problems and explaining them clearly to diverse audiences.

🛠 Professional Background

  • Technical Support (15+ years)
    Helping customers troubleshoot and resolve complex system issues with clarity and empathy.
  • Site Reliability Engineering (3 years)
    Ensuring systems were reliable, scalable, and performant under demanding production conditions.
  • Software Development (3 years)
    Building automation and internal tools, with experience in PowerShell, SQL, and Python.

✍️ Why Technical Writing?

I’ve always enjoyed:

  • Translating complex technical concepts into clear, step-by-step guidance
  • Building documentation that not only solves a problem but also empowers the reader
  • Acting as a bridge between developers, operations teams, and end users

I see technical writing as the natural progression of my career: applying my technical depth and support experience to create documentation that is both accurate and approachable.

💡 Writing Philosophy

  1. Audience-first: Understand who’s reading and what they need.
  2. Clarity over cleverness: Use plain, precise language.
  3. Structure matters: Organize docs so the path from problem to solution is obvious.
  4. Show, don’t just tell: Use diagrams, screenshots, and examples wherever possible.
  5. Iterate: Treat docs as living systems — review, improve, and update as technology evolves.

🛠 Tools & Skills

  • Documentation tools: Markdown, MkDocs, Material for MkDocs
  • Diagrams: Mermaid (flowcharts, sequence diagrams)
  • Cloud & infra: Azure SQL, F5 load balancers, high availability systems
  • Languages: PowerShell, SQL, Python
  • Collaboration: Git/GitHub, Agile workflows, cross-team communication

📬 Contact