Technical Writing Portfolio¶
Welcome! 👋
I’m Andrew Angsten, a Technical Support Engineer with 15+ years of experience in support, site reliability engineering, and software development. I’m currently transitioning into technical writing, with a focus on creating clear, accurate, and user-friendly documentation for technical audiences.
🔑 Highlights¶
- Hands-on technical expertise in SQL Server, Azure, networking, and automation
- Strong support background: translating complex issues into clear solutions
- Writing samples across multiple documentation types:
- Tutorials
- Troubleshooting guides
- Setup instructions
- Conceptual/overview docs
- Tooling: Markdown, MkDocs Material, GitHub Pages, Mermaid diagrams, PowerShell
📚 Documentation Samples¶
Tutorials¶
Troubleshooting Guides¶
Setup Guides¶
Conceptual Docs¶
🛠 Tools & Framework¶
This site is built with:
- MkDocs Material for site generation
- Markdown for source docs
- Mermaid for diagrams
- GitHub Pages for hosting
👋 About Me¶
Over the past 15+ years I’ve worked across:
- Technical Support — helping customers resolve complex issues quickly
- Site Reliability Engineering — maintaining high-availability systems
- Software Development — building internal tools and automation
I bring that experience into technical writing, ensuring docs are practical, accurate, and tailored to the reader’s needs.